General Information
Q: Where is ECI Jewelers located?
A: ECI Jewelers is in the heart of NYC’s Diamond District.
Address: 37 W 47th St Suite 1301, New York, NY 10036.
Q: What are your store hours?
A: We are open Monday to Friday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM. We are closed on Saturdays.
Q: How can I contact ECI Jewelers?
A: You can reach us at (908)289-4300 or via email at info@ecijewelers.com. You can also visit our Contact Us page for more details.
Products and Services
Q: What types of jewelry do you offer?
A: We offer a wide selection of genuine luxury watches, men's and ladies' diamond jewelry, custom jewelry designs, diamond hip-hop pendants, custom wedding jewelry, and more.
Q: Do you offer custom jewelry design services?
A: Yes, we specialize in custom jewelry design. Our experienced jewelers can create one-of-a-kind pieces tailored to your specifications.
Q: Are your prices competitive?
A: Yes, we are proud to offer highly affordable factory-direct prices, ensuring you get the best value for your purchase.
Q: Do you provide appraisals?
A: Yes, we offer free verbal appraisals of your valuable items. Please visit our showroom for an evaluation.
Purchasing and Payments
Q: What payment methods do you accept?
A: We accept cash, credit cards, and debit cards. We also offer financing and layaway options with little to no credit necessary.
Q: Do you offer financing options?
A: Yes, we offer various financing and layaway options to suit your needs. Please visit our Financing page for more information.
Q: Can I purchase items online?
A: Yes, you can browse and purchase a selection of our jewelry and watches online through our website.
Shipping and Returns
Q: Do you offer shipping?
A: Yes, we offer nationwide free shipping on all purchases.
Q: What is your return policy?
A: We accept returns within 30 days of purchase for items in their original condition. Custom pieces, special orders, and watches are non-refundable. Please visit our Returns page for more details.
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the shipping carrier's website.
Maintenance and Repairs
Q: Do you offer jewelry repair services?
A: Yes, we offer comprehensive repair services for both jewelry and luxury watches. Our skilled jewelers can handle resizing, polishing, stone replacement, and more. For luxury watches, we provide specialized repair and maintenance services to ensure your timepiece remains in perfect working condition. Please bring your item to our showroom for an assessment.
Q: How should I care for my jewelry?
A: We recommend regular cleaning and professional inspections to maintain the beauty and integrity of your jewelry. Please visit our Care Tips page for more detailed information.
Additional Services
Q: Do you buy gold, diamonds, and other precious metals?
A: Yes, we buy gold, diamonds, platinum, palladium, and other valuable items. You can receive a free verbal appraisal and instant cash for your items. Additionally, we accept trade-ins, allowing you to upgrade or exchange your jewelry and precious metals.
Q: Do you offer any warranties?
A: Yes, we offer warranties on our jewelry and watches. The warranty details vary depending on the item. Please inquire in-store or check the product details on our website.