Privacy Policy

At ECI Jewelers, we are committed to protecting your privacy. This policy outlines how we collect, use, and share your information, particularly in connection with our SMS marketing programs and other data practices.

Information We Collect

We collect information to improve your shopping experience, communicate with you, and provide personalized services. This may include:

  • Name, email address, phone number, and shipping/billing addresses provided during checkout or account registration.
  • Payment information submitted to process your purchase securely.
  • Data collected through cookies, including items in your shopping cart, browsing preferences, and website usage analytics.
  • Location data if enabled on your device or provided during checkout.

How We Use Your Information

We use the information we collect to:

  • Fulfill your orders and provide customer service.
  • Send marketing messages, special offers, and updates, including SMS messages.
  • Track abandoned carts and send reminder messages via SMS (see SMS Abandoned Cart below).
  • Improve our website, services, and user experience.

SMS Marketing Compliance

If you opt in to receive SMS communications from us, we may send you text messages related to your shopping activity, promotions, and abandoned carts.

SMS Abandoned Cart

Our website uses cookies and tracking technology to monitor the items in your shopping cart, including when you leave the site without completing a purchase. This information helps us determine when to send you a cart reminder via SMS.

Example: "Forgot something? The items in your cart are still waiting for you! Click here to complete your purchase."

We only send these messages if you have explicitly opted in to SMS marketing and provided your consent.

Third-Party Data Sharing

We value your trust and are committed to safeguarding your information. We may share some data with trusted partners for operational purposes, such as payment processing or shipping. However:

  • Text messaging opt-in data and consent will not be shared with any third parties.

Location Tracking and Location-Based Services

If you allow location tracking through your device or submit location information during checkout, we may use this data to:

  • Offer location-based promotions or services.
  • Improve our ability to serve customers in specific regions.

This data is only collected with your consent and is used solely for the purposes stated above.

How We Protect Your Information

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption for sensitive data and regular security assessments.

Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of receiving SMS messages or other marketing communications at any time by replying "STOP" or contacting us directly.
  • Disable cookies or tracking technologies through your browser settings.

Updates to This Policy

We may update this policy periodically to reflect changes in our practices, technologies, or legal requirements. We encourage you to review it regularly.

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at info@ecijewelers.com.